1. What this policy covers
This policy explains how Compta Duluth, LLC ("Compta Duluth," "we," "us") collects, uses, and protects the mobile phone numbers and message content involved in text messaging with our clients and prospective clients. It supplements the general privacy policy on our home page.
2. Information we collect
When you give us your mobile number and consent to text messaging, we collect your name, your mobile phone number, the date and method of your consent, and the content of the messages exchanged between you and Compta Duluth.
3. How we use it
We use your mobile number only to conduct one to one business conversations with you. That includes confirming and rescheduling appointments, requesting documents needed to complete your bookkeeping, notifying you that payroll or a financial package is ready, and answering your questions. Messages are written individually by a person at our firm. We do not send marketing campaigns, promotional offers, or automated broadcast messages.
4. What we never do
Mobile opt-in information and consent will not be shared with third parties for marketing purposes. We do not sell, rent, or trade your phone number. We do not buy, rent, or import phone number lists. Your number is never provided to advertisers, data brokers, or affiliates.
5. Who can see your information
Your number and message content are accessible to Compta Duluth staff who work on your account, and to the service providers that operate our phone and messaging system, currently Microsoft, which processes messages solely to deliver them on our behalf. We may disclose information where required by law.
6. Message frequency, rates, and carriers
Message frequency varies with the work in progress on your account. Message and data rates may apply, depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
7. How to stop or get help
Reply STOP to any message from a Compta Duluth number to stop receiving texts from that number. You will receive one confirmation message and no further messages. Reply START to resume. Reply HELP, or email hello@comptaduluth.com, for assistance. Consent to receive text messages is not a condition of purchasing any service from us.
8. Retention and security
We retain message records for as long as needed to serve your account and to meet our professional and legal recordkeeping obligations, then delete them. Messages are stored in access controlled systems.
9. Contact
Questions about this policy can go to hello@comptaduluth.com.
hello@comptaduluth.com